Flexible Internet Privacy Policy

Flexible Internet is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to enable individuals and organizations to establish trusting relationships based on respect for personal identity and information by promoting the use of fair information practices. This privacy statement covers the site www.flxi.net. Because we want to demonstrate our commitment to user privacy, we are disclosing our information practices and have our privacy practices reviewed for compliance by TRUSTe.

1. What personally identifiable information Flexible Internet collects.
2. What personally identifiable information third parties collect through the Web site.
3. What organization collects the information.
4. How Flexible Internet uses the information.
5. With whom Flexible Internet may share user information.
6. What choices are available to users regarding collection, use and distribution of the information.
7. What types of security procedures are in place to protect the loss, misuse or alteration of information under Flexible Internet control.
8. How users can correct any inaccuracies in the information.

If users have questions or concerns regarding this statement, they should first contact Neil Toepfer by e-mail at ntoepfer@flexibleinternet.com. If they do not receive acknowledgment of their inquiry or their inquiry is not satisfactorily addressed, they should then contact TRUSTe through the TRUSTe Watchdog Dispute Resolution Process (http://www.truste.org/users/users_watchdog.php ). TRUSTe will serve as a liaison with the Web site to resolve users concerns.

Information Collection and Use

Information Collection Flexible Internet is the sole owner of the information collected on www.flxi.net. Flexible Internet collects information from our users at several different points on our Web site.

Information Requests

We request information from the user on our information request form. A user must provide contact information (such as name, email, and mailing address). This information is used for contact purposes only.

Information Use

Information collected through our website www.flxi.net is used only for contacting prospective or existing customers of Flexible Internet.  Flexible Internet does not share this information with any third party companies or organizations.

Log Files

Like most standard Web site servers we make use of log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Communications from the Site

Newsletter If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the opt-out section.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Users may opt-out of these communications.

Customer Service

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.

Sharing

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

These are the instances in which we will share users’ personal information:

We DO NOT Share Personal Information with Third Parties.

Service Providers

We partner with other third parties to provide specific services, for example, managed firewall services. When the user signs up for these particular services, information regarding their Internet usage, web browsing habits, and e-mail use may be recorded by the 3rd party.  This information is not personally identifiable.

Business Transitions

In the event Flexible Internet goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred.

Users who no longer wish to receive our newsletter may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email.

Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.

Links

This Web site contains links to other sites. Please be aware that we, Flexible Internet, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

User E-Mail

Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail - that information can be collected and used by others. In short, by posting personal information online that is publicly accessible, you may receive unsolicited messages from other parties in return.

Security

This Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line.

We do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices. Finally, the servers that store personally identifiable information are in a secure environment.

If users have any questions about the security at our Web site, users can send an email to support@flexibleintenet.com.

Correcting/Updating/Deleting/Deactivating Personal Information

If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can usually be done by emailing our Customer Support at support@flexibleinternet.com.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email and by posting a notice on our Web site for 30 days.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:

Flexible Internet
ATTN: Customer Service
P.O. Box 1297
Worthington, OH 43085-1297

E-Mail: support@flexibleinternet.com
Phone: 614.783.6936, 8am - 6pm ET, Monday through Friday.