Reporting E-mail Abuse

Flexible Internet has a strict policy against the generation of unsolicited commercial e-mail (UCE). More commonly known as SPAM, UCE is e-mail sent for the purposes of eliciting the purchase of products or services, advertisements, and announcements.

Some states have laws against sending UCE, and you should check with your state’s consumer action groups to see whether you may be able to take legal action against the generators of SPAM.

Flexible Internet explicitly prohibits the generation of UCE as a term of our Acceptable Usage Policy. Users of our network or other services may not participate in the generation of UCE from our systems. This means that:

• Users may not use our servers, e-mail systems, or network to send UCE to any other person on the Internet.
• Users may not use our servers, e-mail systems, or network to operate an opt-out mailing list.
• Users may not host web sites or any other services that are referenced in UCE, even if the UCE is not generated from our systems or network.
• Users violating our Acceptable Usage Policy are subject to service interruptions and possible service termination/disconnection without prior notice, and without refund of fees.

If you believe someone has been sending you UCE using our service, we want to know about it. In order to enable us to track down the sender of an e-mail that you receive, we need a copy of the original e-mail sent to us with the headers intact. In many cases, simply forwarding us the e-mail will not preserve the information we need.

We ask that users send us a copy of the e-mail as an attachment, or in some cases forwarding in plain text format will place the original message header in the forwarded e-mail. In all cases, without the header information of the original e-mail, we will be unable to verify the origin of the e-mail and unable to assist you with your complaint.

Please send offending e-mails to abuse@flxi.net.